Return Policy
Valid Return Period: We provide a super long 60-day free return service for all global orders. The return period is calculated from the official date when the customer successfully signs for and receives the goods. Within 60 calendar days after receipt, if you have legitimate reasons such as product quality problems, logistics transportation damage, product mismatch with the display, wrong order delivery, or personal dissatisfaction with the product use effect, you can initiate a formal return application through the website background.
Refund Processing Cycle: After receiving your returned goods, our professional after-sales team will conduct comprehensive inspection and verification within 1-3 working days. After confirming that the returned products meet the return specifications and have no man-made damage or private use traces, we will officially initiate the refund process. The whole refund processing cycle is 5 to 10 business days, and the refund amount will be fully returned to your original payment account. The specific arrival time of the refund shall be subject to the processing rules of your payment platform and bank institution.
Return Product Specifications: To ensure the normal processing of returns, the returned products must keep the original factory complete packaging, complete accessories, unused, unopened, undamaged and no obvious traces of manual modification or long-term use. Products damaged by personal man-made reasons, improper storage, private disassembly, excessive use, or missing original packaging and accessories will not be eligible for free return. We reserve the final right of judgment for all return qualification reviews.
Transaction & Refund Currency Rule: All product pricing, order settlement, return deduction and refund settlement on this website are uniformly denominated and settled in USD (United States Dollar). All return and refund fund transactions follow the unified USD standard, with no currency conversion difference or additional handling fee.
Global Unified After-Sales Rule: All return and refund policies are applicable to all global customers equally, without any regional restriction or differentiated service standard. We adhere to fair and standardized after-sales processing for every order.
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